Japan train workers check grins with smile meter (AOL news)
Choose the correct word to fill in the gaps
- Her uniform looks good, with striped scarf and blue cap in perfect order, but railway...............Mitsue Endo has one thing to do before she faces the masses — pass the smile test.
- employee
- employer
- employeer
- Endo, who works at hectic Shinagawa Station in central Tokyo for Keihin Express Railway Co., sits in front.....a laptop computer with a digital camera mounted on top.
- of
- off
- on
- At first she is a bit grim-faced, and the verdict from the company's smile-........... software is instant and candid.
- evaluation
- evaluating
- rating
- "Smile: 0" pops .......... on the screen.
She breaks into a broad grin and the computer responds cheerfully, giving her a score of 70.- out
- up
- in
- The company has installed the system to help employees check their smiles before heading ............. to face customers.
- off
- out
- on
- The test is optional, but at major stations like Shinagawa, the 250,000 riders who pass through per day can be rushed and agitated, and a happy face can go a long ...............
- day
- way
- road
- "Smiling helps our ............. with the passengers. I think the atmosphere becomes more relaxing with a smile," says Endo, whose job includes helping lost customers find their way and dealing with ticketing mishaps.
- interaction
- interraction
- interacction
- Keihin uses the software at 15 of its 72 stations, concentrating on the ............. locations.
Taichi Takahashi, who works in public relations at the train operator, says it gives employees a chance to examine themselves before they go to work.- busier
- busyer
- busyier
- "I don't think that we have had much opportunity to ............ at our faces that close and for that long to check our facial expressions until now," he said.
- steer
- stear
- stare